Member Team Lead

Job Description

Position Summary
Are you a natural leader who enjoys creating great customer experiences and guiding a team toward success? As a Front-End Lead at Sam’s Club, you’ll help oversee daily operations, support associates, and ensure members enjoy a seamless shopping experience from check-in to checkout. You’ll assist with scheduling, training, and coaching team members — while maintaining high standards for efficiency, service, and compliance.

This is your opportunity to make an impact by leading with integrity, supporting your team, and helping members get the most value from their Sam’s Club experience.

What You’ll Do

Lead & Support Associates:
Assign daily tasks, communicate goals, provide training and feedback, and model exceptional member service. Support hiring, scheduling, performance evaluation, and team development.

Deliver Exceptional Member Service:
Greet members, identify their needs, assist with purchases, and promote Sam’s Club membership programs and renewals. Process upgrades and credit accounts while highlighting the value of Sam’s Club benefits.

Oversee Operations:
Manage claims, returns, and inventory in assigned areas. Maintain clean, organized, and member-ready zones — including sales floor and parking areas. Ensure proper handling of carts, equipment, and safety standards.

Manage Accounting Procedures:
Handle daily deposits, cash fund transfers, and financial reporting. Investigate discrepancies, protect confidential data, and maintain accuracy across all accounting records.

Foster a Culture of Safety & Compliance:
Uphold company policies and standards of ethics and integrity. Report and address safety concerns promptly and ensure compliance with operational procedures.

Collaborate & Drive Results:
Partner with managers and peers to meet business goals, identify improvement opportunities, and support operational excellence. Encourage teamwork, adaptability, and innovation.

Lead by Example:
Demonstrate Sam’s Club values — Respect the Individual, Act with Integrity, Serve Our Members, and Strive for Excellence — in everything you do.

You’ll Excel In This Role If You:

Have strong leadership and communication skills

Thrive in a fast-paced, customer-focused environment

Enjoy mentoring and motivating others

Are organized, detail-oriented, and adaptable

Have a passion for delivering outstanding member service

Minimum Qualifications

6 months of retail experience (including front-end operations such as cash register use)

6 months of customer service experience

Must be 18 years of age or older

Preferred Qualifications

Experience leading or supervising a front-end retail team

Background in hiring, mentoring, and evaluating associates

Compensation & Benefits

Hourly Pay: $22.00 – $30.00 (based on experience and location)

Premium Pay: $0.35 – $3.00 per hour may apply depending on schedule, season, or role responsibilities

Comprehensive Benefits Include:

Health Coverage: Medical, dental, and vision insurance

Financial Benefits: 401(k), stock purchase plan, and company-paid life insurance

Time Off: PTO, parental leave, family care leave, bereavement, and more

Education: Live Better U – fully paid education and degree programs for eligible associates

Extras: Disability coverage, company discounts, Military Leave Pay, and adoption/surrogacy assistance

Eligibility and benefit details vary by position and tenure. Learn more at One.Walmart
.

Location:
300 Park Pl, Secaucus, NJ 07094, United States

Walmart and Sam’s Club maintain a drug-free workplace with a zero-tolerance policy for the use of illegal drugs and alcohol on the job. We are committed to providing a safe, inclusive, and productive environment for all associates.