Customer Service Representative

Job Description

Customer Service Representative – Ken Garff Listening Center

The Ken Garff Listening Center is a contact center that is currently looking for Remote Customer Service Representatives!

Great work schedule!

The Listening Center is open from 6 AM to 7 PM Monday-Friday, 8:00 AM to 4:00 PM Saturdays, and closed Sundays. Mountain Time

Network Requirements:

Ethernet connection only (must be hard-wired to router or wall port)
Minimum speeds: 50 Mbps download / 20 Mbps upload
Maximum ping: 40 ms or lower

Equipment Requirements:

Must provide your own equipment
Minimum of 2 monitors (dual-monitor setup required)
Webcam (built-in or external)
Smartphone
Headset with microphone
Keyboard and mouse
A computer, either a desktop (PC Windows) or a laptop with a working webcam
Processor: 1 GHz or faster with 2 or more cores (e.g., Intel i5 – 2430M @ 2.40GHz or equivalent)
RAM: 16 GB minimum
Storage: 64 GB or more
System Firmware: UEFI with Secure Boot enabled
TPM: Version 2.0
Graphics: Compatible with DirectX 12 or later with WDDM 2.0 driver
Operating System: Windows 11 required Apple/Mac devices are not supported
Preferred desktop computer (PC Windows) with at least 8GB of RAM at minimum and a monitor with a working webcam
Laptop computer (PC Windows) with a working webcam is acceptable if a desktop computer is not available. Must have 8GB of RAM minimum

Here’s what you’ll be doing:

Answer inbound customer calls promptly and professionally.
Determine the customer’s concerns and schedule the necessary appointment.
Communicate with the customer in a way that leaves them feeling comfortable, informed, and feeling that they have been heard.
Document and update customer records.
Establish and maintain great customer relationships.
Be a team player and uphold Ken Garff’s standards of professionalism and integrity.

Qualifications:

Positive, energetic, enthusiastic, and service-oriented.
Must provide your own equipment
Proficient computer skills, capable of managing multiple systems, and able to type 40 + wpm
The ability to help solve customer problems
Excellent problem-solving and communication skills. (Written and verbal)
Ability to multitask, organize & prioritize—in other words, work smart.
Previous customer service or call center experience is a plus.
High School Diploma or equivalent
Must be 18 years or older and authorized to work in the U.S.
Bilingual in Spanish is a PLUS!
Must be located in Utah, Texas, Nevada, Arizona, Wyoming, or Iowa

Benefits of working at Ken Garff Listening Center:

Earn a college degree, no cost to you!
Paid training—we care about your success.
Flexible schedule!
Real career growth at a nationwide automotive powerhouse
Competitive base pay
Paid Time Off
Great benefits package: Medical, Dental, Vision, Short and Long-term disability, AD&D, and Life Insurance
401 (k) with Company match
Optional Year-end bonus program
Employee discounts on Vehicle Purchase, Parts, Service, and More!
Great people with a great culture

Job Type: Full-Time (35-40 hour work week)

Pay: Starting at $16.00 per hour; $16.25 per hour for Spanish bilingual candidates

We are an Equal Opportunity Employer